Terms & Conditions

These terms and conditions (“Terms”) govern your (“you”, “your”) use of the website summitsupplies.co.uk (the “Website”) and your relationship with Summit Supplies (“we”, “us”, “our”). Please read these Terms carefully. If you do not agree, please do not use the Website. For queries, please Contact Us.

1. Agreement

By accessing or using the Website, you agree to be bound by these Terms.

2. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on the Website. It is your responsibility to review the Terms periodically. Changes apply to your use of the Website after they are posted. If you do not accept the updated Terms, you should stop using the Website.

We may also modify, suspend, or withdraw the Website (or any part of it) without notice where appropriate, and we will not be liable to you for doing so.

3. Accounts & Registration

If you create an account, you confirm that the information you provide is accurate, current, and complete, and that you are not impersonating another person or entity. Please keep your details up to date within your account, or by contacting us via Contact Us.

4. Privacy

We treat your personal information as confidential and use it in line with our Privacy Policy. When you shop on the Website, we may collect details such as your name, email address, billing/delivery address, and payment information to process your order.

5. Security & Fraud Prevention

To help protect you and us from fraud, we may verify the details provided during checkout using appropriate third-party tools and checks. By using the Website and placing an order, you consent to reasonable security checks. We handle personal data in accordance with applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

6. Acceptable Use

You must not misuse the Website by introducing viruses, trojans, worms, or other harmful material, or by attempting unauthorised access to the Website, servers, databases, or related systems. Any such actions may be reported to the relevant authorities. You are responsible for ensuring your device and software are suitable for accessing the Website and for using appropriate virus protection.

7. Indemnity

You agree to indemnify and hold Summit Supplies, its officers, employees, and suppliers harmless from and against claims, losses, costs, and expenses (including reasonable legal fees) arising from your breach of these Terms or misuse of the Website.

8. Third-Party Links

The Website may contain links to third-party websites for convenience. We do not control those websites and are not responsible for their content, policies, or practices. Accessing third-party sites is at your own risk.

9. Orders

• All orders are subject to acceptance and availability. If an item is not available, we will inform you and you may choose an alternative, wait for stock (if applicable), or cancel for a refund.
• Your order is an offer to purchase. We may decline an order at our discretion. Automated order confirmations do not mean your order has been accepted. A contract is formed when we dispatch the goods (or begin providing a service/digital content where applicable).
• We take reasonable steps to protect order and payment details; however, unless caused by our negligence, we are not responsible for losses resulting from unauthorised access by third parties.
• Risk in products passes to you upon delivery to the address provided. We are not responsible for issues caused by incorrect delivery details or failure to receive/collect the delivery.

10. Delivery

Some deliveries may require a signature. If you request a parcel to be left in a “safe place”, this is at your own risk. If you believe your order has not arrived, please contact us within 30 days of the scheduled delivery date via Contact Us.

11. Cancellation Rights (Consumers)

If you purchase as a consumer (not for business purposes), you may have the right to cancel most online purchases within 14 days of receiving your goods, in line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For details on how to cancel and return items (and any exclusions), please refer to our Refund & Returns Policy.

12. Prices & Payment

• All prices are shown in GBP (£) and include VAT where applicable. Prices may change at any time, but changes will not affect orders already accepted.
• For deliveries outside the UK (if offered), you may be charged import duties or taxes by your local authorities. These charges are your responsibility. Customs may open and inspect parcels, and you must comply with local laws as the importer.
• We accept payment methods displayed at checkout (such as major debit/credit cards and other available options). Payment must be authorised and successfully processed before dispatch or service provision.
• If we discover an obvious pricing error before accepting your order, we may cancel the order and refund any amount paid, or contact you to confirm whether you wish to proceed at the correct price.
• Discount codes: Unless stated otherwise, one code may be used per order. Codes are subject to eligibility rules and may be withdrawn or amended. If code terms conflict with these Terms, the code terms will apply for that promotion.

13. Eligibility to Purchase

To purchase from the Website and form a contract under English law, you must be at least 18 years old and provide accurate information requested at checkout. You authorise us (and our payment/verification partners) to perform reasonable checks to validate your payment and help prevent fraud.

14. Intellectual Property

All content on the Website is protected by intellectual property laws. You may view and print content for your personal, non-commercial use only. You must not copy, reproduce, modify, distribute, or use Website content for commercial purposes without our written permission.

15. Limitation of Liability

• Nothing in these Terms limits or excludes liability that cannot be limited or excluded under law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
• The Website is provided on an “as is” and “as available” basis. We do not guarantee the Website will be uninterrupted, secure, or error-free.
• We try to ensure information on the Website is accurate, but we do not guarantee it is complete or up to date at all times.
• To the fullest extent permitted by law, we are not liable for indirect or consequential losses, including loss of profits, business, data, or anticipated savings arising from your use of the Website.

16. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, it will be treated as severed and will not affect the remaining provisions.

17. Waiver

If we do not enforce any part of these Terms, that does not mean we waive our right to enforce it later.

18. Entire Agreement

These Terms form the entire agreement between you and us regarding your use of the Website and purchases made through it.

19. Law & Jurisdiction

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over disputes, subject to any mandatory consumer rights in your local jurisdiction.

20. Food & Perishable Items (If Applicable)

• Where we sell food or perishable items, we aim to display “best before”/date information accurately, but it may change and cannot be guaranteed at all times.
• Allergens: Products may be manufactured or packed in environments where allergens (including nuts) are present. Ingredient and allergen information is based on manufacturer details and packaging; always check the product on delivery before use.
• Heat/handling: Certain items may be affected by temperature conditions during transit. We cannot be responsible for changes caused by circumstances outside our control after dispatch, including storage in unsuitable conditions after delivery.

21. Competitions

• We may run promotions or competitions from time to time. Specific rules will apply and will be published with each competition. Entry constitutes acceptance of those rules.
• Unless stated otherwise, competitions are open to UK residents aged 18+. We may exclude employees (and their immediate families) and anyone directly involved in running a competition.
• We are not responsible for late, lost, misdirected, or incomplete entries.
• Prizes: If a prize becomes unavailable, we may substitute a prize of equal or greater value. Prizes are non-transferable and no cash alternative is available unless stated.
• Winners: Winners are selected as described in the competition rules and notified within the timeframe stated. If a winner cannot be contacted or does not respond in time, we may select an alternative winner.

22. Reviews & User Content

If you submit a review or other content, you grant Summit Supplies a non-exclusive, royalty-free, perpetual licence to use, reproduce, modify, publish, translate, and display that content in any media for marketing and operational purposes. You confirm that your content is accurate, lawful, and does not infringe the rights of others. We may remove content that we consider inappropriate or in breach of these Terms.

You agree to indemnify Summit Supplies against claims from third parties arising from your breach of this section.

23. Multibuy Offers

Where multibuy promotions apply, they are limited to qualifying items as listed. If you return items from a multibuy promotion (except where faulty), we may require the return of all items from that promotion or adjust your refund to reflect the non-promotional price of items you keep.

24. Free Gift Promotions

• Where a free gift is offered with a qualifying product, one free gift is provided per transaction unless stated otherwise. Gifts are subject to availability and may be substituted with an alternative of similar value.
• Free gifts are not available for purchase on their own. Orders placed only for the free gift may be cancelled. If a free gift is sent in error, you must return it if requested. Contact Us